Refund policy

RETURNS & REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return if the parcel has not been damaged.

To be eligible for a return, your item must be in the same condition that you received it,  unused and in its original box/packaging.. It is not possible to return the items that have been opened, tested, swatched or used.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question on chat at the bottom right corner of the homepage at https://dewyskin.co.uk/ or use the contact form on https://dewyskin.co.uk/pages/contact.

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:
Shipping fees and product(s) listed as Final Sale are non-refundable.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at https://dewyskin.co.uk/pages/contact.