Gift Card
Terms and Conditions
Last updated: 18th October 2026
Welcome to Dewy Skin. Our gift cards are a simple way to share your favourite cosmetics and skincare products with someone special.
Please read these Terms and Conditions before purchasing or using a gift card.
1. About our gift cards
1.1. These Terms and Conditions apply to all physical gift cards issued by Dewy Skin.
1.2. Gift cards can be purchased for a chosen value and used to pay for eligible cosmetics and skincare products on our official website: www.dewyskin.co.uk
1.3. Our gift cards are redeemable online only. They cannot be used in physical shops, at third-party retailers or on other websites unless we expressly state otherwise.
1.4. By purchasing or redeeming a gift card, you agree to these Terms and Conditions.
2. Gift card validity and expiry
2.1. Each gift card is valid for 24 months from the date of purchase.
2.2. The expiry date will be communicated to the purchaser and should be retained for reference.
2.3. Gift cards must be redeemed before their expiry date. Any unused balance remaining after expiry will no longer be redeemable, subject to applicable law.
2.4. We recommend using your gift card well before its expiry date to avoid disappointment.
3. How to use your gift card
3.1. To redeem your gift card, shop for eligible products on www.dewyskin.co.uk.
3.2. Enter the gift card code in the designated gift card or payment field at checkout and follow the instructions provided.
3.3. Gift cards can be used towards eligible cosmetics and skincare products sold directly by Dewy Skin on our website.
3.4. If your order total is greater than your gift card balance, you can pay the remaining amount using another accepted payment method.
3.5. If your order total is less than your gift card balance, the remaining balance can be used for future eligible purchases until the card expires.
3.6. Gift cards cannot be exchanged for cash or used to purchase other gift cards, except where required by law.
3.7. Unless a promotion expressly allows it, gift cards cannot be used in conjunction with promotional codes or other offers that exclude gift card payments.
4. Gift card delivery and security
4.1. Physical gift cards will be dispatched to the delivery address provided when ordering, subject to the delivery options and timescales shown at checkout.
4.2. Please check that the delivery details provided are correct.
4.3. Once received, keep your gift card and its redemption code safe. Anyone with access to a valid code may be able to use it.
4.4. If your gift card is lost, stolen, damaged or you suspect that someone has used it without permission, contact us at dewy.skin.natural@gmail.com as soon as possible.
4.5. We will review reported issues and may replace or suspend a card where appropriate, subject to verification and applicable law.
4.6. Nothing in this section excludes our responsibility for loss, damage or unauthorised use where we are legally responsible.
5. Returns, refunds and cancellations
5.1. Gift cards are not ordinarily exchangeable for cash.
5.2. If you wish to cancel or return a gift card, please contact us at dewy.skin.natural@gmail.com.. Your request will be handled in accordance with our applicable cancellation and returns policy and your statutory rights.
5.3. If you return products purchased using a gift card, any refund will be processed in accordance with our Returns Policy and applicable law. Where appropriate, the amount may be returned to the original gift card or provided through another lawful refund method.
5.4. If an order was paid for partly with a gift card and partly using another payment method, any refund will be handled appropriately in accordance with applicable law.
5.5. Nothing in these Terms and Conditions removes or limits your legal rights concerning faulty, unsafe or misdescribed products, or any other rights you have under applicable consumer protection law.
6. Product availability
6.1. All cosmetics and skincare products are subject to availability.
6.2. A gift card does not guarantee the availability of a particular product, shade, collection or limited-edition item.
6.3. If a product becomes unavailable after you place an order, we will contact you where appropriate and provide any remedy required by law.
7. Misuse and fraud
7.1. Gift cards must not be used for fraudulent or unlawful purposes.
7.2. We may investigate suspected fraud, unauthorised alterations or misuse of a gift card.
7.3. Where we have reasonable grounds to suspect fraud, we may temporarily suspend a gift card while investigating. Any decision to cancel or permanently restrict a card will be proportionate and consistent with applicable law.
7.4. We will not unreasonably refuse to honour a valid, unexpired gift card.
8. Changes to these Terms and Conditions
8.1. We may update these Terms and Conditions when reasonably necessary, including to reflect changes in the law or our business operations.
8.2. Any changes will be published on www.dewyskin.co.uk.
8.3. Changes will not retrospectively remove rights already acquired or unfairly reduce the value or validity of an existing gift card.
9. Your consumer rights
9.1. We want you to shop with confidence. Nothing in these Terms and Conditions excludes or restricts any statutory rights or remedies that cannot lawfully be excluded or restricted.
9.2. Our products remain subject to applicable consumer protection law, including the Consumer Rights Act 2015 where applicable.
9.3. If you have a question or concern about your gift card or an order, please contact our customer service team. We will do our best to resolve the matter fairly.
10. Contact us
If you need help with a gift card, please contact:
Brand: Dewy Skin
Website: www.dewyskin.co.uk
Email: dewy.skin.natural@gmail.com
Business address: 1 Watson Heights, Chelmsford CM11AG.
11. Applicable law
These Terms and Conditions are subject to the applicable laws of the United Kingdom, with the specific governing law determined by the relevant circumstances and the consumer's rights.
Nothing in these Terms and Conditions prevents you from relying on mandatory consumer protections or bringing a claim in a court where you are legally entitled to do so.
Thank you for choosing Dewy Skin. We hope you enjoy your shopping experience.
FAQ's
Are all your ingredients natural and organic?
Yes, we use natural ingredients, and whenever possible, they are 100% organic. For example, our Healing Tallow Balms contain Organic Jojoba Oil.
Are your products suitable for all skin types?
Our balms are designed to be gentle and effective for all skin types, including sensitive and dry skin. If you have specific skin concerns, feel free to contact us for guidance.
Do your products contain any artificial fragrances or preservatives?
No, all our products are free from artificial fragrances and preservatives. We only use pure essential oils for scent, or no scent at all, as in our Unscented Healing Balm.
How long do your products last, and how should they be stored?
Our balms have a shelf life of 12-18 months when stored in a cool, dry place, away from direct sunlight.
Can I use the balms on my face, lips, or other sensitive areas?
Yes, our balms are versatile and safe for use on the face, lips, and other sensitive areas. Always perform a patch test first if you have extremely sensitive skin.
Are your products safe for babies or children?
Yes, our Unscented Healing Balm is particularly gentle and suitable for babies and children.
What does "halal and tayyib" mean in the context of your products?
Halal means our products meet Islamic dietary and ethical standards, and tayyib emphasizes purity, sustainability, and quality. Our tallow is sourced from a halal and tayyib farm in UK.
How do you ensure the tallow is sourced ethically and sustainably?
We partner with a local farm in Oxfordshire that adheres to ethical and sustainable practices, ensuring animal welfare and environmental care.
Is your packaging eco-friendly?
We strive to minimize waste by using recyclable and sustainable packaging wherever possible.
How do I use the Moisturising Tallow Body Balm?
Apply a small amount to dry or irritated areas of your skin and massage gently. A little goes a long way. Use as frequently as needed.
What are the specific benefits of each Healing Tallow Balm variant?
- Unscented: Great for sensitive skin or those who prefer no scent.
- Sweet Orange: Uplifting and refreshing, ideal for a morning pick-me-up.
- Lavender: Calming and soothing, perfect for evening use or relaxation.
Can these balms help with conditions like eczema or dry skin?
Yes, our balms are highly moisturizing and can help soothe conditions like eczema, dry skin, and other irritations.
How much balm should I use per application?
A pea-sized amount is often enough for most areas. Adjust as needed based on the size of the area.
Do you offer samples to try before committing to a full-sized product?
Yes, we can provide samples or smaller sizes upon request. Contact us at dewy.skin.natural@gmail.com to inquire.
Do you offer discounts or subscription services for repeat customers?
We currently offer 15% off for new subscribers. We are planning more offers for our repeat customers, so stay tuned by following us on Instagram and TikTok.
Do you ship outside the UK?
Currently, we only ship within the UK.
How long does delivery usually take within the UK?
Orders are dispatched within 24 hours, and delivery typically takes 2-5 working days.
Are your products available in physical stores, or only online?
Our products are available online, but you can meet us at events to try them out in person. Follow us on Instagram and TikTok @dewy.skin.natural) for updates on upcoming events/market fairs.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within 7 working days, please contact us at dewy.skin.natural@gmail.com with your order number, and we’ll assist you right away.
Can I return an item if I’m not satisfied?
We accept returns for unused and unopened items within 14 days of delivery. Please contact us at dewy.skin.natural@gmail.com to initiate the return process.
Who covers the cost of returns?
Customers are responsible for the return shipping cost unless the item is faulty or damaged.
What should I do if my item arrives damaged?
If your item is damaged upon arrival, please email us within 48 hours of delivery with a photo of the damage, and we’ll arrange a replacement or refund.